FAQs – labhoosha

Orders:

1. How do I select my size?

You can choose your size according to size chart available in the size selection area.

2. Can the products be altered or made as per our measurements?

We cannot altered or made a kurta by your measurement.

3. Can I changed my ordered once confirm?

Yes , you can drop email within 12 hours of your order on hmstudio108@gmail.com and inform changes. we will try our best to help you with them.

5. Do you take order over phone or email?

Yes , in case of any emergency we can take your order via phone on or you can write us on hmstudio108@gmail.com.

6.How do I placed bulk order?

Yes, you can placed order on website or you can also email us on hmstudio108@gmail.com or you can also call us on 7043950325.

7.How do I check my order status?

You can check your Order status in customer account>orders, and click on the order for order details.

Payment:

1. what are modes of payment available on this website?

Customer can pay via Cards, Net banking, UPI, e-wallets and NEFT/IMPS.

2. Is it safe to use online mode of payment via debit or credit card?

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use Instamojo payment gateways.

Shipping/Return:

1.what are the shipping charges?

We offer FREE SHIPPING for orders over INR 1599. Shipping charges of INR 50 minimum would be levied on orders below INR 1599.It can be change as per PIN code.

2.what is approximate time for shipping my order?

Depending upon your location, delivery may take 3 to 5 working days after the order is dispatched from our warehouse.

3.How can I avoid damage during washing products?

We request our customers to kindly refer to the washing instructions mentioned on the product description to avoid damage. Our products are made with delicate fabrics and are advised dry cleaning rather than home wash.

4.Is the color of product exactly the same as i see it on your website?

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

5.How can I place cancellation request?

You can cancel order within 12 hours of order placement and after that it cannot be canceled.

6.What will happen after canceling the product or return the product?

After necessary checking as per return policy, we will credit respected amount after deducting shipping charges to your account, which you can utilized within describe time frame.

7.How do I return the products?

If your pin code is serviced by our courier partner, we will get a reverse pick up done once you generate a return/exchange request. In case your pin code is not serviced by our courier partner, you will have to ship the product(s) back to us at the below address 9A Agrawal chambers, Opp. town hall Ellisbridge Ahmedabad 380006.

8.What are the refund option available?

We will issue credit note to your account from where you can use your amount in next purchase.

General:

1. Do I need to create an account before placing an order?

Yes, after creating your account with necessary information you can place your order.

2.what are the benefits for creating an account?

By creating an account with labhoosha.com, you will be able to move through the checkout process faster, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.

3.Which cities are currently serviceable for deliverable?

As per Govt. guidelines, we have started delivering only in the zones approved by authorities. Kindly check the serviceability for delivery on the Product detail page itself before checking out your order.

4. Will my order and shipment be delayed due to COVID-19?

You may experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at hmstudio108@gmail.com or contact us at 7043950325.

You have successfully subscribed!
This email has been registered